Reducing Operational Complexity

With services that span primary care and multiple specialties, William Newton needs technology that adapts to different scheduling requirements and documentation workflows without forcing clinics to adapt to one process.

“The scheduling structure and the way the program works has been very helpful,” Jones said. “Being able to easily adjust the variety of schedules and appointment types across specialties makes a big difference. And Azalea has more features than other EHRs I’ve used, like the templates that providers can create.”

Connecting Clinics, Specialties, and Systems

For William Newton, in addition to accommodating different workflows, information needs to be easily accessible across locations. 

The organization uses a different EHR within the hospital and additional systems in two of its clinics, making interoperability an important part of day-to-day operations. As patients move between primary care, specialty care, and hospital services, having a reliable interface between systems helps support continuity of care while reducing administrative burden for staff.

“Those interfaces are really important, especially when you’re communicating with other systems,” Jones said.

Easily Onboarding New Providers 

As William Newton adds providers and expands services, onboarding new clinicians is an ongoing task. And adding new providers to Azalea is a straightforward process for Jones and new providers and staff.

Reducing Administrative Burden 

Meeting documentation requirements while maintaining provider productivity is an ongoing challenge for healthcare organizations. To help reduce documentation burden, William Newton implemented Azalea AI Clinical Assistant, an ambient charting tool that’s part of the patient chart in the Azalea Ambulatory EHR. 

“The feature has been nice,” Jones said. “Some of our more proactive providers have had a really good experience with it. It’s made a big difference in helping providers get their notes done in the right timeframes.”

The organization also relies on Azalea’s user permissions and tasking functionality to easily support communication between departments while maintaining appropriate access control and meeting compliance requirements.

“I can send a task to another department and limit access to only the information they need,” Jones explained. “The HIPAA log is great because you can see exactly where everybody’s been and what they’ve accessed.”

Support that Goes Beyond the Software

In a setting as diverse and dispersed as William Newton’s, easing the complexity of daily operations isn’t limited to the EHR software itself. For Jones, responsive support is important because her team manages multiple clinics, providers, and workflows. Having direct access to knowledgeable product experts helps staff resolve questions quickly and keep operations moving. 

That’s why for Jones, one of the most valuable aspects of the relationship with Azalea is the support team behind the software.
“We’re always going to run into bumps in the road, but their expertise in their own product is very helpful,” she said. “That’s definitely one of the biggest benefits with Azalea.”